In this unit, we have discussed a number of considerations related to communication, and special attention has been paid to the importance of nonverbal communication, particularly in organizational settings. As
In this unit, we have discussed a number of considerations related to communication, and special attention has been paid to the importance of nonverbal communication, particularly in organizational settings. As more and more methods of communicating in nonverbal manners have grown in popularity, it is important to gain a better understanding of some of the pitfalls associated with these. Do you feel that the use of too much nonverbal communication hinders productivity in the public sector? Explain. Yes, it is important to gain a better understanding of some of the pitfalls associated with nonverbal methods of communication. Any communication interaction involves two major components in terms of how people are perceived, verbal, or what words are spoken and nonverbal, the cues such as facial expressions, posture, voice tone, and other body gestures. Many people believe it is their words that convey the primary messages, but it is really their nonverbal messages. Yes, the use of too much nonverbal communication hinders productivity in the public sector. In the workplace, people interact with each other throughout the workday using verbal and nonverbal communication. The way individuals deliver nonverbal messages can be just as important as verbal dialogue. Nonverbal communication includes what you wear, how you wear your clothes, facial expressions, body gestures, eye contact, voice, posture, and the distance between you and your audience. Nonverbal cues affect how people understand what you are attempting to communicate, and their reaction corresponds to how you delivered your message. If you are expecting a certain response by the receiver of your message, your nonverbal communication affects their response. If your nonverbal communication is not in tuned with your verbal communication, the wrong message could be relayed to employees and hinder productivity. Denhardt, Denhardt, and Aristigueta (2016), “Any movement of your body can communicate something to the outside world and may do so more honestly then your spoken words” (p. 265). Reference: Denhardt, R.B., Denhardt, J.V., & Aristigueta, M. P. (2016). Managing human behavior in public and nonprofit organizations. Thousand Oaks, CA: SAGE.
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