Activation of wrong plans in first quarter or not? Transcribed Image Text: Mr. Roy, newly appointed as ‘Head-Service quality’ of TS Ltd., has been asked to address the following complaints

Activation of wrong plans in first quarter or not? Transcribed Image Text: Mr. Roy, newly appointed as ‘Head-Service quality’ of TS Ltd., has been asked to address
the following complaints from customers. He would start solving issues using Pareto
Analysis (80/20 Rule) in the first quarter.
Complaint Categories
No. of Complaints
Customer Service
218
Overcharging/Wrong Billing
372
Non-posting of payments to account
97
Transfer of connections
21
Faults in Line
436
Connection Installations
65
Late attending of complaints
246
Activation of wrong plans
135
Substantiate with relevant figures whether the complaint ‘Activation of wrong plans’

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