16 . Individual Problems 20-4 Suppose that every driver faces a 5% probability of an automobile accident every year. An accident will, on average, cost each driver $12,000. Suppose there are two types of individuals: those with $60,000.00 in the bank and those with $3,000.00 in the bank. Assume that individuals with $3,000.00 in the bank declare bankruptcy if they get in an accident. In bankruptcy, creditors receive only what individuals have in the bank. Assume that both types of individuals are only slightly risk averse. In this scenario, the actuarially fair price of full insurance, in which all damages are paid by the insurance company, is $ __________ Assume that the price of insurance is set at the actuarially fair price. At this price, drivers with $3,000.00 in the bank likely (WILL OR WILL NOT) buy insurance, and those with $60,000.00 in the bank likely (WILL OR WILL NOT) buy insurance. (nt: For each type of driver, compare the price of insurance to the expected cost without insurance.) Suppose a state law has been passed forcing all individuals to purchase insurance at the actuarially fair price. True or False: The law will affect only the behavior of drivers with $3,000.00 in the bank.

LA011775 – Assignment 2- BSBCUS501C Ed1 1 © New South Wales, Department of Education and Communities 2012, Version 1, February 2012 Assignment 2 you have to do (NB: The suggested word count after each question is an indication only. You should try to provide specific answers to each question in a short succinct manner.) Each day we make observations about the level, nature, type and quality of customer service provided to us by various organisations. In this assignment you are to reflect on your customer service experiences with other organisations. Choose an organisation you deal with in the course of your work or, if you are not employed, select an organisation that you have access to and interview a staff member. You should select an organisation that has a published customer service policy such as a bank, telecommunications company or insurance company. As part of your preparation for this assignment visit the website of a major company, such as AAMI, and read the company’s Customer Charter. Task Develop a profile of the customer service activities of your selected organisation. Use the questions below as your guide. Questions for developing your organisation’s profile: 1. is the name of your nominated organisation, what products and services does it deliver and how do such products and/or services meet your needs or your organisation’s needs? (350 words) In answering this question consider: a) research that the organisation carries out to establish the needs of its potential customers b) organisation planning that ensures the organisation meets the needs of its customers c) how the needs of customers are expressed as features and benefits including time, cost and quality requirements 2 LA011775 – Assignment 2- BSBCUS501C Ed1 © New South Wales, Department of Education and Communities 2012, Version 1, February 2012 d) The organisation’s published customer service policy— include the published policy in your journal that you submit for marking. 2. How does the organisation ensure that it is able to meet customers’ needs (500 words) In answering this question consider: a) the adequacy of human, financial and physical resources to meet the needs of customers b) processes used by the organisation to ensure it’s operating at best practice standards c) staff development strategies such as coaching and mentoring that are used to develop staff. 3. How does the organisation respond to feedback from customers? (350 words) In answering this question consider: a) how feedback is sought from customers and recorded b) action taken by the organisation in response to feedback c) processes used to prevent problems reoccurring or to bring about an enhanced level of customer service delivery. Assessment checklist I have:  Included my name, student number, unit number and assessment number  Reviewed and spell checked my document  Included a bibliography with correct Harvard referencing  Saved a copy of the assessment on my own computer

Question-1 Which type of Windows updates below includes new features and extends the functionality of the operating system? A.  Critical B.  Optional C.  Recommended D.  Service Pack Question 2 of 205.0 Points Which of the events below would automatically create a new restore point on your Windows 8 computer? A.  Deleting the temporary files B.  Installing a new printer C.  Downloading music files D.  Creating a new Internet favourite Question 3 of 205.0 Points is the primary limitation of free versions of antivirus applications? A.  They don’t protect in real time. B.  They only perform quick scans. C.  They cannot scan the Windows directory. D.  They only install on 64-bit operating systems. Question 4 of 205.0 Points You have just purchased a brand new Windows 8 computer. should you do right away with the Administrator account? A.  Disable it B.  Enable EFS for the account C.  Encrypt its logon D.  Change its username Question 5 of 205.0 Points Which selection below lists two operating systems that include BitLocker? A.  Windows XP Professional and Windows 7 Professional B.  Vista Ultimate and Windows 8 Enterprise C.  Windows 7 Professional and Windows 8 Professional D.  Windows 7 Ultimate and Windows 8 Professional Question 6 of 205.0 Points Which of the actions below will not create more room on your hard drive? A.  Defragging your hard drive B.  Uninstalling an application C.  Deleting temporary Internet files D.  Deleting image and video files Question 7 of 205.0 Points Which of the instances below is an example of a Trojan horse? A.  An attachment in an email that is really a malicious file B.  A link in an email that downloads a virus C.  An executable file that replicates throughout the network D.  A computer game that creates a backdoor into your computer Question 8 of 205.0 Points Which type of Windows updates below is strictly security-related? A.  Critical B.  Optional C.  Recommended D.  Service Pack Question 9 of 205.0 Points You want to run CHKDSK and have it repair any errors it identifies, if possible. is the command you would type? A.  CHKDSK /f B.  CHKDSK /r C.  CHKDSK /e D.  CHKDSK /RD Question 10 of 205.0 Points Which type of updates should be installed in a test environment before being installed in a live enterprise environment? A.  Recommended Updates B.  regular and optional C.  Service Packs D.  Security updates Question 11 of 205.0 Points You are having trouble cleaning your computer for a troublesome virus. You decide to try to clean your computer while in safe mode. How do you access the menu to boot into safe mode? A.  Press the F5 key before the computer posts. B.  Press the F8 key before the computer posts. C.  Press the F8 key after the computer posts. D.  Press the F9 key after the computer boots the operating system. Question 12 of 205.0 Points Which statement below is not true about EFS? A.  It can only be implemented on an NTFS partition. B.  It requires a user to type in a PIN. C.  It is supported by the Windows operating system. D.  It doesn’t require TPM compatibility. Question 13 of 205.0 Points is a limiting factor of EFS when compared to BitLocker? A.  It only works on 32-bit operating systems. B.  It only works with a public certificate. C.  It only works under the Administrator account. D.  It only works at the file or folder level. Question 14 of 205.0 Points How is a worm different from a virus? A.  It only targets the windows operating system. B.  It only monitors Internet behavior and is not malicious. C.  It doesn’t require human intervention to spread. D.  It is only distributed through email messages. Question 15 of 205.0 Points Your computer is once again out of hard drive space and you want to see which folders are consuming the most space on your hard drive. Which application below will do this? A.  Ccleaner B.  TreeSize C.  MalwareBytes D.  Auslogics Disk Defrag Question 16 of 205.0 Points You install a new antivirus application on your computer and it keeps quarantining a legitimate application file in that application’s directory. How can you prevent this from happening while still being able to protect your system? A.  Run the AV application in safe mode so the application is turned off. B.  Create a custom scan and exclude the application’s directory. C.  Run the AV application in defrag mode during all scans. D.  Exclude all .exe file types when scanning the computer. Question 17 of 205.0 Points You are configuring the local Windows Firewall on your Windows 7 computer. Which network category needs to have the most stringent rule set? A.  Public B.  Private C.  Home D.  Domain Question 18 of 205.0 Points You own a laptop with Windows 8 installed on it. How is someone able to access your files by installing another copy of Windows 8? A.  Use BitLocker with the new OS to copy and paste the files to a USB drive. B.  Use the Administrator account of the new OS to take ownership of the files. C.  Decrypt the files using the encryption key of the new OS on the system volume. D.  Decrypt the files using the newly installed certificate from the new OS. Question 19 of 205.0 Points You run a Defrag utility on your computer to see if you need to defrag your system volume. fragmentation level represents a threshold at which point you need to defrag it? A.  3% B.  5% C.  10% D.  15% Question 20 of 205.0 Points In order for BitLocker to protect the System Volume without the aid of an external drive, your computer must: A.  be 32-bit. B.  host a virtualized enabled BIOS. C.  be TPM-compatible. D.  have a USB 3.0 interface.

product to work on: the product (good) is milk in the UAE is the research about: Use the ideas learned about demand and price elasticity of demand learned in class (and particularly the four key factors that determine price elasticity of demand – Chap 5) to discuss the expected price elasticity of the product you are assigned. Indicate what you expect the price elasticity of demand of the product to be (e.g. Elastic or inelastic). Support your view on the expected price elasticity by discussing the various variables likely to affect its elasticity: Aspects to cover in your report: Your discussion should include (but not limited to) the following: -what other products are likely to compete with it, and how this will affect its price elasticity -is the good a necessity, or not -how has the good/market been defined -cite relevant studies or reports that might have computed or analyzed elasticity of the product or related product. Make sure to reference all the studies or reports cited. At least four published articles must be cited and referenced. Outline of the research project: You must provide: 1. Introduction: Provide short description of product/ product category chosen, as well as explaining what price elasticity is. 2. Discussion section about the expected price elasticity of good you chose, with any supporting evidence from other research or reports

Arturo’s task, as President Aylwin’s advisor, is to devise a strategy to reduce income inequality rapidly without sacrificing the macroeconomic gains of the military regime. A country of islanders. Chile, a country stretching along 2600 miles of the Pacific coast of South America, is abundantly endowed with natural resources. It is the world’s largest producer and exporter of copper: It produces 24 percent of world output of copper ore and CODELCO, the state-owned copper corporation, holds about 20 percent of the world’s known copper reserves. There are also substantial deposits of nitrates and of iron. Arable land is appropriate for the production of fruits, vegetables and wine, while there are as well substantial forested areas for timber exploitation. With a population of just over 13 million, its resources in these areas have been in excess of the domestic needs. Chile has as a consequence been oriented from the beginning toward foreign trade and international markets. As political scientist Federico Gil states, “the Chilean people … are in reality islanders”. This international dependence is heightened by the relative shortage of crude oil deposits within Chile. Policies changed dramatically under the military government of General Augusto Pinochet. The military regime had three main economic objectives: (i) liberalization of the economy to increase the role of markets, (ii) privatization to return firms to the private sector and restructure the public sector, and (iii) stabilization of inflation and avoidance of a balance of payments crisis. Adapted: Conway, P and Warnock, F (1997), Economic Management Training Conference, Economic Development Institute 2.1 Chile is abundantly endowed with natural resources. Are natural resources a necessary or sufficient condition for economic growth? Discuss. (15) 2.2 You are the Economic Advisor to the Chilean government under the Ministry of Industry and Economic Development; using information in the article submit suggestions about how the balance of trade and the current account respectively, can be turned into surplus. Make FIVE (5) suggestions in this regard and explain how they might serve to improve the balance of payments (BOP) position of Chile. (10)