Considering the indirect approach to delivering bad news answer for the four questions below regarding the sections of the approach. Provide a full sentence answer for possible buffer, explanation, negative

Considering the indirect approach to delivering bad news answer for the four questions below regarding the sections of the approach. Provide a full sentence answer for possible buffer, explanation, negative news delivery and  alternative or suggestion.  Each of these should be in response to the action request below. 9:49
A pressbooks.bccampus.ca
Figure 4.11.2 An example of a bad news
message delivered using the indirect
approach
The indirect approach for delivering bad
news has five main parts:
1. Open with a buffer statement
2. Explain the situation
3. Break the bad news
4. Redirect or provide alternatives
5. End politely and forward-looking
We’ll go through each of these parts in
detail.
Buffer statement
The first part of a negative news message,
verbal or written, is a buffer statement. It
provides neutral or positive information. It
sets the tone and often serves as a
cushion for the information to come. It is
important that the buffer not be overly
positive because the
T
n be misleading or
set up the reader to expect a positive
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Select Read more to learn more about the different components of a bad news message.
Opening
1-Buffer: a neutral, relevant
2-Purpose/Background: should
statement that uses buffering
be neutral without revealing bad
Read more >
strategies. It is not misleading and
news and might be incorporated
does not reveal the bad news.
into the buffer statement.
Read more =>
Body
1-Explanation: introduce facts
2-Reveal bad news: should be
before issues and provide
revealed only after explanation.
Read more ->
necessary supporting details.
Use passive voice to focus on
Maintain a neutral tone (not
issues and de-emphasize actors.
accusing, judgmental, harsh,
speculative, or opinionated).
Read more >
Close
1-Alternatives or
2-Goodwill: look for ways to create
Recommendations: discuss an
goodwill. Don’t revisit the bad
Read more >
alternative or recommendation if
news, and outline what the next
possible.
steps will be (if there are any).
Read more >
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