Question 2 (60 Marks) The recent pandemic has forced the way we work, the way we communicate and how less are conducted. You have been given a short assignment to

Question 2 (60 Marks)
The recent pandemic has forced the way we work, the way we communicate and how less
are conducted. You have been given a short assignment to study a sample population of y
WOU course mate on their perception on "Work from Home" (WFH) effectiveness. Y
task is to identify sample population, design questionnaire, to analyse the data and finally
visually report the data with a concise report. An example can be retrieved is shown in Exh
below
When HOME is where your WORK is
65% of
The survey sho
Malaysians are
of worker prefer
showed that 56 3
working from
home during the
163% of
To keep the work
of buting is owner
from home (WTH)
Malaysian
are supportive of
option even after
WITH arrangements
based on a
workers
the movement
judy by market
find it
control order it
1 64% of
research firm
d ficult
lifted, based on
achieving
KPMG Malaysia
respondents laced
work life
challenges while WFH
with top concerns being
higher than
network issues (01 1),
the global
communication barriers
average of
52%
057 % of
[1 41) and lack of
technology readiness
workers fell
lonely and
(101).
Isolated while
working from
WEH
WITH C
AFH
WEH
The
graphics
Source: Thestar: Making it Work from Home (28 Mar 2021)
https://www.thestar.com.my/news/focus/2021/03/28/making-it-work-from-
home a) Create a questionnaire (approximately 10 questions) to understand respondents’ profile and
their perceptions on WFH?
[15 Marks]
b) Design your Sampling and be ready to collect data within a designated sample (best with
more than 30 respondents).
[15 Marks]
c) Write a short report.
3 Title of your research
PART I: SCREENING QUESTIONS
1. Age
Below 18 years old (end the interview)
18-29 years old
30-39 years old
40-19 years old
50-59 years old
Above 60 years old
2. Nationality
Malaysian
Non-Malaysian (end the interview)
3. Have you used online food delivery service apps of Food Panda before?
Yes
No (end the interview)
Part II
BACKGROUND INFORMATION
Instruction: tick ( the most appropriate response in the boxes provided.
4. Which state did you grow up in?
Kuala Lumpur
Sabah
Sclangor
Pahang
Kedah
Johor
Penang
Melaka
Perlis
Putrajaya
Negeri Sembilan
Others ( specify):
Sarawak 5. Gender
Male
Female
6. Ethnicity
Malay
Indian
Chinese
Other ( specifyic
7. Average monthly income
Less than RM1,000
RM 5,001 – RM 7,000
RM 1,000 – RM 3,000
RM 7,001 – RM 9,000
RM 3,001 – RM 5,000
More than RM 9,001
8. Marital status
Single
Divorced
Married
Widowed
9. Education level
gh school or lower
Master Degree
Diploma/College level
Doctoral Degree
Bachelor Degree
Others ( specify):
10. Your employment
Private sector employee
Retired (skip (7 and (8)
Public sector employee
Housewife (skip Q7 and OS]
Self-employed
Student (skip (7 and QS)
Unemployed (skip 07 and 08)
Dihers ( specify):
1 1. Current position
Professional
Engineer
Managerial
Secretarial
Executive
Others ( specify):
Clerical/Administrative Part III: FACTORS AND REPURCHSE INTENTION
Instruction: The following set of statements relate to the personal factors that drive a
consumer’s repurchase intention towards online food delivery service of Food Panda.
indicate your response to each question by ticking ( ) the most appropriate answer according
to your level of agreeableness to the sentences given below on the Likert Scale.
Scale
1. Strongly disagree
Item | Time-Saving Orientation (TSO) (Yeo, Goh & Rezaei, 2017)
1. Disagree
3. Neutral
4. Agree
5. Strongly agree
1
I believe that I can save time by using online food delivery services
2
S
in the purchasing process.
2
I believe that using online food delivery services s me
3
S
accomplish things more quickly in the purchasing process.
I believe that using online food delivery services are very useful in
7
3
S
the purchasing process.
It is important for me that purchase of food is done as quickly as
2
S
possible using online food delivery services.
Scale
1. Strongly disagree
2. Disagree
Item | Price-Saving Orientation (Yeo et al, 2017)
3. Neutral
4. Agree
5. Strongly agree
I can save money by using prices of different online food delivery
services.
I like to search for cheap food deals in different online food retailer’s
websites.
3
Online food retailer offer better value for my money.
S 1. Disagree
Item
Convenience Motivation (Yeo et al., 2017)
3. Neutral
4. Agree
5. Strongly agree
I would find doing online shopping and web-based online
S
transactions on online food delivery services web pages easy.
I would find interaction through online food delivery services web
pages clear and understandable.
3
I would find it easy to become skillful at navigating through online
food delivery services web pages.
In using online food delivery services, online shopping
OF
2
transaction would be easy for me.
Scale
1. Strongly disagree
Variety-seeking orientation (Jung & Yoon, 2012)
2. Disagree
Item
3. Neutral
4. Agree
5. Strongly agree
1
I like trying new things to doing familiar things.
3
S
2
I want to try the new products.
2
3
3
I enjoy taking chances in buying unfamiliar food stores just to get
S
some variety in my purchases.
When I choose an online food delivery service, I feel it is safer to
2
3
order from the platform I am familiar with.
I would rather try something I am not very sure than stick with a
S
S
brand I usually buy.
6
I am very happy in trying new or different products.
2
3
Scale
1. Strongly disagree
Item | Service Quality (Chen & Hu, 2010)
1. Disagree
3. Neutral
4. Agree
5. Strongly agree
1
The food is fresh
2
3
S
The food is in a good presentation.
2
3
4
AWN
The food is taste.
2
3
4
The temperature of the food is usually still warm.
2
3
S
The aroma of the food is still present.
2
3
6
The online employee is friendly.
2
3
4
7
The speed of the service of the employee is very fast
2
3
4 The online employee is allenlive.
1
2 3
4
S
10
The online employee is giving me accurate information.
T
23
4
LA
Scale
1. Strongly disagree
Item | Repurchase Intention (Lee, Lee & Jeon, 2019)
2. Disagree
3. Neutral
4. Agree
5. Strongly agree
1
I intend to continue using food delivery service of Food Panda in
2
the future.
2
I will always try to use food delivery service of Food Panda in my
2
3
S
daily life
3
I plan to continue to use food delivery service of Food Panda
2
3
frequently.
I have decided to use food delivery service of Food Panda for
1
2
3
S
purchasing foods the next time.
– You-
The individual responses you provide in this study will be treated as
"Strictly confidential" 9
The online employee is attentive.
LA
10
The online employee is giving me accurate information.
1
LA
Scale
1. Strongly disagree
Item | Repurchase Intention (Lee, Lee & Jeon, 2019)
1. Disagree
3. Neutral
A. Agree
5. Strongly agree
1
I intend to continue using food delivery service of Food Panda in
the future.
2
3
S
2
I will always try to use food delivery service of Food Panda in my
daily life
1
2
4
S
3
I plan to continue to use food delivery service of Food Panda
frequently.
1
2
3
S
I have decided to use food delivery service of Food Panda for
purchasing foods the next time.
1
2
3
S

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