7-1 final project milestone three: building common ground | WCM-620-R4283 MANAGE DIFFICULT CONVERSATIONS 21TW4 | Southern New Hampshire University

 Based on the case study transcripts provided, look for instances in which the characters employed communication to manage the situation, collect relevant information, and build common ground. Then, identify practices through which the team can rebuild trust. Finally, determine the best course of action for resolving the conflict and provide your recommendations for moving forward. 

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