Jennifer is enrolled in the HIT program at her local college. She also works full-time in a physician’s office.

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Jennifer is enrolled in the HIT program at her local college. She also works full-time in a physician’s office. She enjoys working in the office – the patients are wonderful (often bringing her baked goods), the office staff is great to work with (they frequently go out on Friday nights after work) and the location is convenient to her home. On the other hand, the physician and the billing manager are not very friendly and often speak in hushed voices behind closed doors.

Jennifer has heard the nurses grumble about unnecessary testing. She has also heard patients complain to the office manager about incorrect billing. Jennifer is aware that most of the patients have XYZ Insurance.

Jennifer is starting to suspect that this office may not be acting in a manner consistent with generally accepted fiscal, business or medical practices.

In this scenario, you are Jennifer. What are your options and what will you do?

Goal 1:Communication: Define the problem in your own words.
Questions:a. Identify the main idea or problem in the scenario.
(If applicable, include a brief description of the policy and law that was violated).b. Support your choice of the main idea or problem with
details and examples.c. Organize your findings (details & examples) in a logical and coherent format.
ARC Assessment Profile
Goal 2:Analysis: Compare & contrast the available solutions within the scenario.
Questions:a. Identify 2 possible solutions for the issue and/or problem.b. Compare and contrast the pros and cons for each solution.c. Choose one solution you believe is the best one for addressing/solving the issue and or problem.
ARC Assessment Profile
Goal 3:Problem Solving: Select one of the available solutions and defend it as your chosen solution.
Questions:a. Defend your chosen solution.b. Back up your choice through facts and or evidence that support your solution.
ARC Assessment Profile
Goal 4:Evaluation: Identify the weaknesses of your chosen solution.
Questions:a. Identify any areas of weakness within your chosen solution.b. Identify hidden assumptions and beliefs you may harbor about your choice of solution.
ARC Assessment Profile
Goal 5:Synthesis: Suggest ways to improve/strengthen your chosen solution (may use information not contained within the scenario).
Questions:a. Identify concepts and ideas from multiple sources that improve or strengthen your solution.b. Identify any new information and the impact that new information may or may not have on your solution.c. Identify potential missing information and the impact that missing information may or may not have on your solution.
 
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