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William’s office assistant

William’s office assistant

William’s office assistant  Get help at

Jerry McCall is Dr. William’s office assistant. He has received professional training as both a medical assistant and an LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in 30 minutes. He says that Dr. Williams is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. What should he do?    Get help at

  • Does Jerry’s medical training qualify him to issue this refill order? Why or why not?
  • Would it make a difference if the medication requested were for control of high blood pressure that the patient critically needs on a daily basis? Why or why not?  
  • What is your advice to Jerry?
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