200 word Minimum A primary responsibility of a Registered Nurse is to collaborate and communicate effectively on a team. Supervision, conflict resolution, care coordination and hand-offs in client care, are essential skills for the Registered Nurse. It is important for the Registered Nurse to adapt communication style to the needs of the team and the situation. Post an example of your experience(s) with conflict resolution:
Conflict resolution is a crucial skill for a Registered Nurse in order to effectively communicate and collaborate within a team. One example of conflict resolution that I have experienced in my nursing career is when there was a disagreement between two members of the nursing staff regarding the best approach to care for a patient.
The conflict arose when one nurse believed that the patient needed a certain medication, while the other nurse disagreed and felt that an alternative treatment would be more appropriate. This disagreement led to tension and disagreement between the two nurses, as they each firmly believed that their approach was in the best interest of the patient.
As the charge nurse on duty at the time, it was my responsibility to step in and help resolve the conflict. I first ensured that both nurses had an opportunity to express their viewpoints and concerns. I listened carefully to each nurse, allowing them to fully explain their rationale for their preferred course of action.
While they were expressing their viewpoints, I remained neutral and did not show favoritism towards either nurse. I acknowledged their perspectives and expressed appreciation for their dedication to the well-being of the patient. It was important for me to create a safe and open environment where they felt comfortable sharing their thoughts and concerns.
Next, I facilitated a discussion between the two nurses, encouraging them to actively listen to each other and seek common ground. I asked them to identify the shared goal of providing the best care for the patient and reminded them that their shared commitment to the patient’s well-being should guide their decision-making process.
During the discussion, I encouraged the nurses to evaluate the evidence supporting their respective approaches and asked them to consider potential pros and cons of each option. By encouraging them to critically analyze their perspectives, I aimed to facilitate a collaborative problem-solving process.
After a thorough discussion, the nurses were able to identify some common ground and recognize the merits of each other’s viewpoints. They agreed to consult with the patient’s healthcare provider to gather additional information and guidance. In the end, they were able to reach a consensus on the best course of action for the patient.
In this conflict resolution example, I employed active listening, neutrality, and facilitation skills to help the nurses move from disagreement to collaboration. By encouraging open communication and respecting each individual’s perspective, I created an environment where conflict could be addressed and resolved effectively.
Overall, conflict resolution is a crucial skill for Registered Nurses to possess in order to promote effective teamwork and enhance patient care. In this particular situation, my intervention helped the nursing staff to reach a resolution by actively listening, facilitating discussion, and guiding them towards a shared goal of providing the best care for the patient.