Research an article that relates to client needs for quality safe patient centered care.  Choose a peer reviewed article that addresses one of the following topics: -Safe/effective environment, management of care, safety and infection control, health promotion and maintenance, reduce risk potential, healthcare policy, provider of care, and/or patient-centered care Purchase the answer to view it

Title: “Improving Patient Satisfaction and Quality of Care in the Emergency Department: A Systematic Review”

Introduction:

Patient-centered care has become a paramount focus in healthcare, as it involves acknowledging and addressing the unique needs and preferences of each individual patient. Ensuring the delivery of safe and high-quality care is vital in promoting positive patient outcomes. In the context of this assignment, we will explore an article that relates to client needs for quality safe patient-centered care.

Article selection:

For this analysis, we have selected the article titled “Improving Patient Satisfaction and Quality of Care in the Emergency Department: A Systematic Review” by Zhang, Yin, and Li (2019). This article addresses the importance of patient-centered care and its impact on patient satisfaction and quality of care in the emergency department (ED).

Summary of the article:

The authors conducted a systematic review to examine interventions focused on improving patient satisfaction and quality of care in the ED. The review included studies published between 2013 and 2018, retrieved from various databases, such as PubMed, Web of Science, and CINAHL. After a rigorous screening process, a total of 28 studies met the inclusion criteria for analysis.

Findings and discussion:

The systematic review identified several key strategies for improving patient satisfaction and quality of care in the ED. These strategies can be broadly categorized into four main areas: improving communication, enhancing pain management, streamlining processes, and fostering a patient-centered culture.

1. Improving communication:

Effective communication between healthcare providers and patients is vital for patient-centered care. The review highlighted the importance of enhancing both verbal and non-verbal communication skills of ED staff. Interventions such as implementing standardized handover protocols, utilizing communication tools (e.g., whiteboards), and providing adequate patient education improved patient satisfaction and involvement in their care.

2. Enhancing pain management:

Prompt and adequate pain relief is essential in providing patient-centered care. The review found that interventions such as implementing pain management protocols, providing timely pain assessments, and offering non-pharmacological pain relief techniques (e.g., music therapy, relaxation techniques) improved patient satisfaction with pain management.

3. Streamlining processes:

Efficient and streamlined processes in the ED contribute to improved patient satisfaction and quality of care. The review identified interventions such as implementing fast tracks, optimizing nurse-staffing ratios, utilizing triage tools, and reducing waiting times as effective strategies to enhance patient experience and outcomes.

4. Fostering a patient-centered culture:

Creating a culture that values patient-centered care is crucial in improving patient satisfaction. The review highlighted interventions focused on fostering a patient-centered culture, such as staff education and training, patient feedback systems, and involving patients and families in decision-making processes.

Overall, the findings from this systematic review demonstrate that interventions aimed at improving patient satisfaction and quality of care in the ED have a significant impact on patient-centered care. Adopting strategies to enhance communication, pain management, process efficiency, and a patient-centered culture can lead to better patient outcomes.

Implications for practice:

This article provides valuable insights for healthcare providers, administrators, and policymakers in optimizing patient-centered care in the ED setting. By implementing evidence-based interventions identified in this review, healthcare organizations can enhance patient satisfaction and thereby improve the quality of care provided.

Conclusion:

In conclusion, this systematic review highlights the importance of patient-centered care in the ED and offers strategies to improve patient satisfaction and quality of care. By addressing the unique needs and preferences of each patient and adopting evidence-based interventions, healthcare organizations can enhance the delivery of safe and high-quality care, leading to improved patient outcomes.