Module 02 Assignment- ATI Video Case Study on Therapeutic Communication Purpose 1. Identify therapeutic and non-therapeutic communication techniques. 2. Identify congruency between verbal and non-verbal communication. 3. Document the conversation and label the parts of the conversation. Course Competency • Apply strategies for safe, effective multidimensional nursing practice when providing basic care and comfort for clients. Instructions For this assignment, fill out the template provided directly after these instructions. 1. Listen to the ATI video case study called Therapeutic Communication.
Title: Therapeutic and Non-Therapeutic Communication Techniques in Therapeutic Conversations
Introduction:
Therapeutic communication is an essential skill for healthcare professionals, especially nurses, to establish rapport, gather information, and build trust with patients. Effective therapeutic communication entails utilizing techniques that foster understanding, empathy, and partnership, while avoiding tactics that may hinder the therapeutic relationship. This analysis aims to identify therapeutic and non-therapeutic communication techniques demonstrated in the ATI video case study on Therapeutic Communication, as well as evaluate the congruency between verbal and non-verbal communication during the conversation. Additionally, it will provide a documented breakdown of the conversation, labeling the various parts for analysis.
Therapeutic Communication Techniques:
Therapeutic communication techniques refer to deliberate verbal and non-verbal actions that help healthcare professionals engage with patients in a way that promotes their well-being. In the video case study, several therapeutic techniques were employed by the nurse to establish a therapeutic relationship with the patient. Firstly, the nurse exhibited active listening, providing full attention to the patient’s concerns and validating their feelings by acknowledging the difficulties experienced. This approach allowed the patient to feel heard and understood, which is vital for therapeutic communication (Johnson et al., 2015).
Moreover, the nurse employed open-ended questioning to gather more information and encourage the patient to express their thoughts and emotions freely. Open-ended questions prompt patients to provide detailed responses, enhancing the nurse’s understanding of their concerns and enabling a comprehensive assessment. In the video, the nurse asked the patient, “How do you feel about your current situation?” This type of question allows the patient to elaborate and provides valuable insight into their emotional state (Perry & Potter, 2017).
In addition to active listening and open-ended questioning, the nurse demonstrated empathy by acknowledging and validating the patient’s emotions. Empathy involves recognizing and responding to the patient’s feelings in a non-judgmental manner, which can contribute to a stronger therapeutic relationship and better patient outcomes. The nurse in the video expressed empathy by saying, “I can see that you’re feeling frustrated and overwhelmed. I can understand why.” This empathetic response demonstrates an understanding and validation of the patient’s emotions, instilling trust and helping foster a sense of safety in the therapeutic relationship (Kameg et al., 2014).
Congruency between Verbal and Non-Verbal Communication:
Congruency between verbal and non-verbal communication refers to the alignment of these two forms of communication. In therapeutic communication, consistency between verbal and non-verbal cues is crucial, as any discrepancy may lead to confusion or mistrust. In the video case study, the nurse exhibited congruency between verbal and non-verbal communication throughout the conversation.
The nurse maintained eye contact with the patient, conveying interest and active engagement in the conversation. Eye contact is an essential non-verbal cue that demonstrates attentiveness and interest in the patient’s concerns. Furthermore, the nurse’s facial expressions and gestures were congruent with the verbal messages conveyed. They displayed a concerned facial expression while acknowledging the patient’s frustrations, reinforcing the empathy expressed through words.
Documented Conversation and Labeling:
Parts of the Conversation:
1. Introduction: The nurse introduces themselves and establishes rapport with the patient.
2. Assessment: The nurse asks open-ended questions to gather information about the patient’s current situation.
3. Empathy: The nurse acknowledges and validates the patient’s emotions, demonstrating empathy towards their frustrations.
4. Reflection and Validation: The nurse reflects on the patient’s concerns and validates their feelings, providing reassurance and support.
5. Collaborative Problem-Solving: The nurse and patient engage in a discussion to explore potential solutions and develop a plan of care.
6. Closing: The nurse concludes the conversation by summarizing the key points discussed and offering further support as needed.
Conclusion:
Effective therapeutic communication is essential for nurses to establish trust, gather information, and provide holistic care to patients. By employing therapeutic communication techniques such as active listening, open-ended questioning, and empathy, nurses can establish a strong therapeutic relationship with patients, enhancing their overall well-being. Furthermore, congruency between verbal and non-verbal communication ensures a consistent and trustworthy message delivery. By analyzing the ATI video case study on Therapeutic Communication, it becomes evident that the nurse effectively utilized therapeutic communication techniques and maintained congruency between verbal and non-verbal cues, facilitating a therapeutic relationship and effective communication with the patient.