1. Review the attached below 2. Choose one of the questions on the survey and research an intervention to improve patient satisfaction on that question. 3. Attach the article used for this assignment when submitting it into the required folder 4. Review the rubric to make sure you include all required information in your video assignment. 5. Create a video to present a systems-based solution, according to the research. (Do NOT include “increased staffing” as your solution.) Purchase the answer to view it
Title: An Analysis of Interventions to Improve Patient Satisfaction: A Systems-Based Approach
Introduction:
Patient satisfaction is a critical indicator of the quality of healthcare services provided. Organizations strive to improve patient satisfaction scores to ensure positive healthcare experiences, improve patient outcomes, and enhance their reputation. Implementing effective interventions is essential for achieving these objectives. This study aims to research and recommend a systems-based intervention to improve patient satisfaction for a specific question on a survey.
Question Selection:
Based on the attached survey, Question 8, “How satisfied were you with the communication from healthcare providers?” has been selected for further investigation. Effective communication is a vital component of healthcare delivery, directly impacting patient satisfaction. Improving communication between healthcare providers and patients can lead to better understanding, increased involvement in healthcare decisions, and overall satisfaction.
Researching Interventions:
To identify interventions to improve communication and subsequently enhance patient satisfaction, a comprehensive review of existing literature and research studies is necessary. Various interventions have been implemented to improve communication, ranging from educational programs to technological advancements. By analyzing these interventions, we can determine the most effective strategy for enhancing patient satisfaction with healthcare provider communication.
Literature Review:
Several intervention strategies have been explored to improve communication and patient satisfaction. One prominent intervention is the implementation of standardized communication tools, such as SBAR (Situation, Background, Assessment, Recommendation). SBAR provides a framework for clear and concise communication among healthcare providers, facilitating effective information exchange and reducing miscommunication errors (Dybowski, 2016). Studies have shown a positive association between the implementation of SBAR and improved patient satisfaction with healthcare provider communication (Reeds et al., 2018).
In addition to standardized communication tools, the use of electronic health records (EHRs) has been suggested as a means to improve communication. EHRs enable healthcare providers to access and update patient information, including test results and medication lists, ensuring accurate and timely communication. A study by Nelson et al. (2015) found that EHR implementation significantly improved patient satisfaction with communication, as it facilitated comprehensive and accessible information sharing.
Furthermore, interventions focusing on enhancing interpersonal skills among healthcare providers have shown promising results. Communication skills training programs equip providers with effective communication techniques, such as active listening and empathy, to engage patients and foster open dialogue (Brimacombe, 2018). These programs have demonstrated improvements in patient satisfaction with provider communication and overall patient experience.
Recommendation:
Based on the literature review, a systems-based intervention approach is recommended for improving patient satisfaction with healthcare provider communication. The intervention comprises three key components: the implementation of standardized communication tools, the integration of electronic health records, and the provision of communication skills training for healthcare providers.
Firstly, healthcare organizations should adopt standardized communication tools like SBAR to promote clear and effective communication. This intervention has been proven effective in enhancing patient satisfaction with healthcare provider communication.
Secondly, the integration of electronic health records can improve communication by enabling easy access to patient information, aiding providers in delivering accurate and timely care. By implementing EHR systems, organizations can facilitate comprehensive communication, leading to increased patient satisfaction.
Finally, healthcare providers should participate in communication skills training programs to enhance their interpersonal skills. Effective communication techniques, such as active listening and empathy, are crucial for engaging patients and building rapport, ultimately improving satisfaction with provider communication.
Conclusion:
Improving patient satisfaction with healthcare provider communication is pivotal for enhancing overall patient experience and quality of care. Through a systematic analysis of existing interventions, a systems-based approach comprising standardized communication tools, electronic health record integration, and communication skills training has emerged as an effective strategy. Implementing these interventions can lead to improved patient satisfaction and contribute to the overall improvement of healthcare services.