As health care manager, your facility will soon be implementing an electronic health record (EHR). Some employees feel that they are not technologically gifted. Some employees feel the computer will soon cause them to be laid off. Employees are discussing this implementation and passing rumors about whether the implementation will actually improve the medical record. Discuss the following in your paper: How does change impact motivation of employees? Discuss how you would communicate with these employees and what you will tell them about the EHR implementation.
Introduction
The implementation of an electronic health record (EHR) is a significant change in the healthcare environment that can have a profound impact on the motivation of employees. Employees may have varying reactions and concerns regarding this change, which need to be addressed to ensure a smooth transition. This paper will discuss how change can impact employee motivation and propose an effective communication strategy to address the concerns of employees regarding the implementation of the EHR.
Impact of change on employee motivation
Change in an organization can affect employee motivation in various ways. It is essential to understand that different individuals may respond differently to change based on their personal characteristics and previous experiences with change. Some employees may embrace change, viewing it as an opportunity for growth and development. They may feel motivated by the potential benefits that the EHR can bring, such as improved patient care, enhanced efficiency, and streamlined communication.
On the other hand, some employees may feel threatened by change, particularly if they perceive it as a challenge to their competency or job security. These individuals may experience decreased motivation and even resistance to the implementation of the EHR. They may fear that the computerization of medical records will render their roles redundant and lead to job loss. Addressing these concerns and ensuring employee motivation is crucial for the successful implementation of the EHR.
Effective communication strategy
To effectively communicate with employees about the EHR implementation, it is important to address their fears and concerns while highlighting the potential benefits of the new system. The following strategies can be employed to communicate effectively with employees:
1. Clear and transparent communication: Ensure that employees are well-informed about the reasons behind the implementation of the EHR and its potential benefits. Provide clear explanations regarding how the new system will improve patient care, increase efficiency, and enhance communication among healthcare professionals.
2. Addressing job security concerns: Assure employees that the implementation of the EHR is not intended to replace their roles but rather to enhance their work processes. Emphasize the importance of their expertise and the value they bring to the organization as part of the implementation process. Provide examples of how the EHR can support their current responsibilities and improve job performance.
3. Training and support: Offer comprehensive training programs to assist employees in developing the necessary skills to utilize the EHR effectively. Set up support systems, such as help desks or dedicated IT staff, to address any technical difficulties or questions employees may have during the transition period. This support will help alleviate anxiety and increase employee confidence in using the new system.
4. Involvement in decision-making: Involve employees in the decision-making process regarding the selection and implementation of the EHR. Seek their input and feedback to ensure a sense of ownership and engagement. This involvement can increase employee motivation and commitment to the successful adoption of the EHR.
5. Continuous feedback and evaluation: Establish channels for employees to provide ongoing feedback regarding the EHR’s implementation. Regularly evaluate employee satisfaction, identify areas for improvement, and address any concerns or issues promptly. This feedback loop will foster a culture of open communication and continuous improvement.
Conclusion
Implementing an EHR represents a significant change in a healthcare facility, which can impact the motivation of employees in various ways. Employees’ fears and concerns must be effectively addressed through clear communication, addressing job security concerns, providing training and support, involving employees in decision-making, and establishing continuous feedback and evaluation mechanisms. By understanding and addressing employee motivations, healthcare managers can create a supportive environment that promotes successful adoption and integration of the EHR, ultimately leading to improved patient care and organizational outcomes.