Read about the Schipper and colleagues study of the Smartforms application 1. Discuss how the PSQRD framework might have been better used during this project’s planning phase to identify strategies that promote the adoption and use of the technology. 2. How might this framework have led to more significantly improved patient outcomes? at least 300 word
The study conducted by Schipper and colleagues on the Smartforms application aimed to assess the impact of implementing this technology on healthcare professionals’ satisfaction, work efficiency, and patient outcomes. The researchers utilized a mixed-methods approach to gather data from both quantitative surveys and qualitative interviews with healthcare professionals.
The PSQRD framework, which stands for People, Service, Quality, Relationships, and Documentation, could have been better utilized during the planning phase of this project to identify strategies that promote the adoption and use of the Smartforms application. This framework provides a comprehensive approach to understanding and improving the implementation and utilization of technologies in healthcare settings.
The first element of the PSQRD framework is “People,” which emphasizes the importance of considering the needs, preferences, and skills of the individuals who will be using the technology. In the case of the Smartforms application, it would have been beneficial to involve the healthcare professionals from the planning phase to understand their perspectives, concerns, and requirements regarding the new technology. Engaging the end-users from the beginning would have allowed for a more user-centered design and implementation process, leading to enhanced adoption and satisfaction among healthcare professionals.
The second element of the PSQRD framework is “Service,” which focuses on how the technology can improve the delivery of healthcare services. In this study, understanding how the Smartforms application could streamline and improve the clinicians’ workflow and patient care processes would have been crucial. By mapping out the existing workflow and identifying areas of improvement, the researchers could have tailored the implementation strategies to ensure a seamless integration of the technology into the clinicians’ daily routines. By carefully considering the impact on service delivery, the researchers could have developed strategies to address any potential challenges or resistance from healthcare professionals.
The third element of the PSQRD framework is “Quality,” which examines how the technology can enhance patient care outcomes. Aligning the implementation of the Smartforms application with quality improvement initiatives would have been imperative. By identifying key quality indicators and incorporating them into the evaluation metrics, the researchers could have demonstrated the impact of the technology on patient outcomes. This would have not only provided a stronger justification for the adoption of the technology but also allowed for continuous improvement based on data-driven insights.
The fourth element of the PSQRD framework is “Relationships,” which underscores the importance of collaboration and communication between various stakeholders. In this study, engaging different stakeholders, including healthcare professionals, IT personnel, administrators, and patients, would have been valuable. By fostering effective communication channels and involving all relevant parties, the researchers could have created a sense of ownership and support for the implementation of the Smartforms application. This collaborative approach would have facilitated knowledge-sharing, feedback collection, and a more holistic understanding of the technology’s impact.
Finally, the fifth element of the PSQRD framework is “Documentation,” which emphasizes the importance of documenting the implementation process and outcomes. In this study, implementing a robust documentation strategy would have allowed for a comprehensive evaluation of the technology’s effects, potential barriers, and lessons learned. By documenting the implementation process, the researchers could have identified specific strategies that were successful in promoting adoption and use of the Smartforms application, and those that were not. This documentation could then be shared with other healthcare organizations considering a similar implementation, enabling them to learn from the experiences and make informed decisions.
In conclusion, the PSQRD framework provides a valuable lens through which to view the planning and implementation of healthcare technologies such as the Smartforms application. A more comprehensive application of the framework during the planning phase of this study could have led to the identification of strategies that promote adoption and use of the technology, ultimately leading to more significantly improved patient outcomes.